{"id":175,"date":"2015-10-21T16:14:52","date_gmt":"2015-10-21T14:14:52","guid":{"rendered":"https:\/\/my-lab.com\/?page_id=175"},"modified":"2024-03-22T12:02:51","modified_gmt":"2024-03-22T11:02:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/my-lab.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"mb-5 mt-5 row\">\n<p class=\"fs-5 fw-light lh-base\">FAQ<\/p>\n<div id=\"accordionExample\" class=\"accordion\">\n<div class=\"accordion-item\">\n<h2 id=\"headingOne\" class=\"accordion-header\"><button class=\"accordion-button fs-5\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne\" aria-expanded=\"true\" aria-controls=\"collapseOne\">How can I search for and find services in your shop?<\/button><\/h2>\n<div id=\"collapseOne\" class=\"accordion-collapse collapse show\" aria-labelledby=\"headingOne\" data-bs-parent=\"#accordionExample\">\n<div class=\"accordion-body\">\n<p>The menus will guide you systematically through the various offers in the store. The information on the different tests has been created in a way that will lead to the right test automatically.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"accordion-item\">\n<h2 id=\"headingTwo\" class=\"accordion-header\"><button class=\"accordion-button collapsed fs-5\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseTwo\" aria-expanded=\"false\" aria-controls=\"collapseTwo\"><br \/>How do I order at my-lab International?<br \/><\/button><\/h2>\n<div id=\"collapseTwo\" class=\"accordion-collapse collapse\" aria-labelledby=\"headingTwo\" data-bs-parent=\"#accordionExample\">\n<div class=\"accordion-body\">\n<p>Select the analysis you need in the shop. Please note that the test must fit the kind of sample you have. Before you submit the order please check if everything is correct. After you submit the order, an order form will be automatically generated. Please print it out and attach it to the sample. If you send more than one sample you have to mark the samples so that it is clear which analysis is for which sample.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"accordion-item\">\n<h2 id=\"headingThree\" class=\"accordion-header\"><button class=\"accordion-button collapsed fs-5\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseThree\" aria-expanded=\"false\" aria-controls=\"collapseThree\"><br \/>What is a sample submission form?<br \/><\/button><\/h2>\n<div id=\"collapseThree\" class=\"accordion-collapse collapse\" aria-labelledby=\"headingThree\" data-bs-parent=\"#accordionExample\">\n<div class=\"accordion-body\">\n<p>The sample submission form is automatically generated after sending the order. All the relevant information to identify your sample is added to your order.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"accordion-item\">\n<h2 id=\"headingFour\" class=\"accordion-header\"><button class=\"accordion-button collapsed fs-5\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseFour\" aria-expanded=\"false\" aria-controls=\"collapseFour\"><br \/>Is it complicated to take the sample myself?<br \/><\/button><\/h2>\n<div id=\"collapseFour\" class=\"accordion-collapse collapse\" aria-labelledby=\"headingFour\" data-bs-parent=\"#accordionExample\">\n<div class=\"accordion-body\">\n<p>No, that is quite simple. You will find detailed instructions in the shop if the process is a little bit more complicated.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"accordion-item\">\n<h2 id=\"headingFive\" class=\"accordion-header\"><button class=\"accordion-button collapsed fs-5\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseFive\" aria-expanded=\"false\" aria-controls=\"collapseFive\"><br \/>How do I send a sample?<br \/><\/button><\/h2>\n<div id=\"collapseFive\" class=\"accordion-collapse collapse\" aria-labelledby=\"headingFive\" data-bs-parent=\"#accordionExample\">\n<div class=\"accordion-body\">\n<p>Samples must be packed so that they can not break or leak during transportation. If there are special requirements for shipping, this is indicated in the test.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"accordion-item\">\n<h2 id=\"headingSix\" class=\"accordion-header\"><button class=\"accordion-button collapsed fs-5\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseSix\" aria-expanded=\"false\" aria-controls=\"collapseSix\"><br \/>Can I understand the report as a layman?<br \/><\/button><\/h2>\n<div id=\"collapseSix\" class=\"accordion-collapse collapse\" aria-labelledby=\"headingSix\" data-bs-parent=\"#accordionExample\">\n<div class=\"accordion-body\">\n<p>We try to provide a clear and easily understandable report. However, if it is  difficult to interpret, you can, of course, give us a call.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"accordion-item\">\n<h2 id=\"headingSeven\" class=\"accordion-header\"><button class=\"accordion-button collapsed fs-5\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseSeven\" aria-expanded=\"false\" aria-controls=\"collapseSeven\"><br \/>Is there a minimum order?<br \/><\/button><\/h2>\n<div id=\"collapseSeven\" class=\"accordion-collapse collapse\" aria-labelledby=\"headingSeven\" data-bs-parent=\"#accordionExample\">\n<div class=\"accordion-body\">\n<p>No, there is none.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"accordion-item\">\n<h2 id=\"headingEight\" class=\"accordion-header\"><button class=\"accordion-button collapsed fs-5\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseEight\" aria-expanded=\"false\" aria-controls=\"collapseEight\"><br \/>What should I do if I forget my password?<br \/><\/button><\/h2>\n<div id=\"collapseEight\" class=\"accordion-collapse collapse\" aria-labelledby=\"headingEight\" data-bs-parent=\"#accordionExample\">\n<div class=\"accordion-body\">\n<p>Please send us a mail we will reset your password.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"accordion-item\">\n<h2 id=\"headingNine\" class=\"accordion-header\"><button class=\"accordion-button collapsed fs-5\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseNine\" aria-expanded=\"false\" aria-controls=\"collapseNine\"><br \/>Can I make changes in or cancel my order after sending it?<br \/><\/button><\/h2>\n<div id=\"collapseNine\" class=\"accordion-collapse collapse\" aria-labelledby=\"headingNine\" data-bs-parent=\"#accordionExample\">\n<div class=\"accordion-body\">\n<p>Yes, as long as the analysis has not been started, you can change the order.  After the analysis has been started, 50% of the fee will be charged. If the test has been completed and analysed, the full price will be charged. Please contact us by phone and keep your order number ready.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"accordion-item\">\n<h2 id=\"headingTen\" class=\"accordion-header\"><button class=\"accordion-button collapsed fs-5\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseTen\" aria-expanded=\"false\" aria-controls=\"collapseTen\"><br \/>Can I combine several orders?<br \/><\/button><\/h2>\n<div id=\"collapseTen\" class=\"accordion-collapse collapse\" aria-labelledby=\"headingTen\" data-bs-parent=\"#accordionExample\">\n<div class=\"accordion-body\">\n<p>Yes, of course. You can add multiple analyses to one sample or you can order several analyses for different samples in one order.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"accordion-item\">\n<h2 id=\"headingEleven\" class=\"accordion-header\"><button class=\"accordion-button collapsed fs-5\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseEleven\" aria-expanded=\"false\" aria-controls=\"collapseEleven\"><br \/>How can I view my previous orders?<br \/><\/button><\/h2>\n<div id=\"collapseEleven\" class=\"accordion-collapse collapse\" aria-labelledby=\"headingEleven\" data-bs-parent=\"#accordionExample\">\n<div class=\"accordion-body\">\n<p>Just log in and look under \u201cMy Orders\u201d.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"accordion-item\">\n<h2 id=\"headingTwelve\" class=\"accordion-header\"><button class=\"accordion-button collapsed fs-5\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseTwelve\" aria-expanded=\"false\" aria-controls=\"collapseTwelve\"><br \/>What payment options are available in the shop?<br \/><\/button><\/h2>\n<div id=\"collapseTwelve\" class=\"accordion-collapse collapse\" aria-labelledby=\"headingTwelve\" data-bs-parent=\"#accordionExample\">\n<div class=\"accordion-body\">\n<p>You have the option to pay via credit card, Paypal or prepayment.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"accordion-item\">\n<h2 id=\"headingThirteen\" class=\"accordion-header\"><button class=\"accordion-button collapsed fs-5\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseThirteen\" aria-expanded=\"false\" aria-controls=\"collapseThirteen\"><br \/>Can I talk to someone about my analysis?<br \/><\/button><\/h2>\n<div id=\"collapseThirteen\" class=\"accordion-collapse collapse\" aria-labelledby=\"headingThirteen\" data-bs-parent=\"#accordionExample\">\n<div class=\"accordion-body\">\n<p>Of course. Please use the <a class=\"textLink\" href=\"\/kontakt\">contact form<\/a> or call us..<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"shariff shariff-align-flex-start shariff-widget-align-flex-start\" data-services=\"facebook\" data-url=\"https%3A%2F%2Fmy-lab.com%2Fen%2Ffaq%2F\" data-timestamp=\"1711108971\" data-hidezero=\"1\" data-backendurl=\"https:\/\/my-lab.com\/en\/wp-json\/shariff\/v1\/share_counts?\"><ul class=\"shariff-buttons theme-color orientation-horizontal buttonsize-medium\"><li class=\"shariff-button linkedin shariff-nocustomcolor\" style=\"background-color:#1488bf\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&url=https%3A%2F%2Fmy-lab.com%2Fen%2Ffaq%2F&title=FAQ\" title=\"Share on LinkedIn\" aria-label=\"Share on LinkedIn\" role=\"button\" rel=\"noopener nofollow\" class=\"shariff-link\" style=\"; background-color:#0077b5; color:#fff\" target=\"_blank\"><span class=\"shariff-icon\" style=\"\"><svg width=\"32px\" height=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 27 32\"><path fill=\"#0077b5\" d=\"M6.2 11.2v17.7h-5.9v-17.7h5.9zM6.6 5.7q0 1.3-0.9 2.2t-2.4 0.9h0q-1.5 0-2.4-0.9t-0.9-2.2 0.9-2.2 2.4-0.9 2.4 0.9 0.9 2.2zM27.4 18.7v10.1h-5.9v-9.5q0-1.9-0.7-2.9t-2.3-1.1q-1.1 0-1.9 0.6t-1.2 1.5q-0.2 0.5-0.2 1.4v9.9h-5.9q0-7.1 0-11.6t0-5.3l0-0.9h5.9v2.6h0q0.4-0.6 0.7-1t1-0.9 1.6-0.8 2-0.3q3 0 4.9 2t1.9 6z\"\/><\/svg><\/span><span class=\"shariff-text\">share<\/span>&nbsp;<\/a><\/li><li class=\"shariff-button facebook shariff-nocustomcolor\" style=\"background-color:#4273c8\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fmy-lab.com%2Fen%2Ffaq%2F\" title=\"Share on Facebook\" aria-label=\"Share on Facebook\" role=\"button\" rel=\"nofollow\" class=\"shariff-link\" style=\"; background-color:#3b5998; color:#fff\" target=\"_blank\"><span class=\"shariff-icon\" style=\"\"><svg width=\"32px\" height=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 18 32\"><path fill=\"#3b5998\" d=\"M17.1 0.2v4.7h-2.8q-1.5 0-2.1 0.6t-0.5 1.9v3.4h5.2l-0.7 5.3h-4.5v13.6h-5.5v-13.6h-4.5v-5.3h4.5v-3.9q0-3.3 1.9-5.2t5-1.8q2.6 0 4.1 0.2z\"\/><\/svg><\/span><span class=\"shariff-text\">share<\/span>&nbsp;<span data-service=\"facebook\" style=\"color:#3b5998\" class=\"shariff-count shariff-hidezero\"><\/span>&nbsp;<\/a><\/li><li class=\"shariff-button xing shariff-nocustomcolor\" style=\"background-color:#29888a\"><a href=\"https:\/\/www.xing.com\/spi\/shares\/new?url=https%3A%2F%2Fmy-lab.com%2Fen%2Ffaq%2F\" title=\"Share on XING\" aria-label=\"Share on XING\" role=\"button\" rel=\"noopener nofollow\" class=\"shariff-link\" style=\"; background-color:#126567; color:#fff\" target=\"_blank\"><span class=\"shariff-icon\" style=\"\"><svg width=\"32px\" height=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 25 32\"><path fill=\"#126567\" d=\"M10.7 11.9q-0.2 0.3-4.6 8.2-0.5 0.8-1.2 0.8h-4.3q-0.4 0-0.5-0.3t0-0.6l4.5-8q0 0 0 0l-2.9-5q-0.2-0.4 0-0.7 0.2-0.3 0.5-0.3h4.3q0.7 0 1.2 0.8zM25.1 0.4q0.2 0.3 0 0.7l-9.4 16.7 6 11q0.2 0.4 0 0.6-0.2 0.3-0.6 0.3h-4.3q-0.7 0-1.2-0.8l-6-11.1q0.3-0.6 9.5-16.8 0.4-0.8 1.2-0.8h4.3q0.4 0 0.5 0.3z\"\/><\/svg><\/span><span class=\"shariff-text\">share<\/span>&nbsp;<\/a><\/li><\/ul><\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ How can I search for and find services in your shop? The menus will guide you systematically through the various offers in the store. The information on the different tests has been created in a way that will lead to the right test automatically. How do I order at my-lab International? Select the analysis [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-175","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.1","language":"en","enabled_languages":["de","en"],"languages":{"de":{"title":true,"content":true,"excerpt":false},"en":{"title":true,"content":true,"excerpt":false}}},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/my-lab.com\/en\/wp-json\/wp\/v2\/pages\/175"}],"collection":[{"href":"https:\/\/my-lab.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/my-lab.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/my-lab.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/my-lab.com\/en\/wp-json\/wp\/v2\/comments?post=175"}],"version-history":[{"count":6,"href":"https:\/\/my-lab.com\/en\/wp-json\/wp\/v2\/pages\/175\/revisions"}],"predecessor-version":[{"id":10376,"href":"https:\/\/my-lab.com\/en\/wp-json\/wp\/v2\/pages\/175\/revisions\/10376"}],"wp:attachment":[{"href":"https:\/\/my-lab.com\/en\/wp-json\/wp\/v2\/media?parent=175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}